FAQs ABOUT VOUCHERS
CAN I TRADE MY VOUCHER FOR A DIFFERENT SHOOT? All vouchers must be used towards what they are listed for. Example: Family portrait vouchers cannot be traded in for a different shoot such as couples, fashion, boudoir, etc. The voucher must be used for exactly what it is listed as.
CAN I USE A 1/2 OFF STYLED SHOOT VOUCHER GIVEN TO ME BY A SPOKESMODEL ON A MARATHON OR MINI SESSION INSTEAD OF A STYLED SHOOT? No. The 1/2 off styled shoot vouchers are for styled shoots unless otherwise noted on the actual casting call.
I PURCHASED A MYSTERY VOUCHER BUT DO NOT LIKE WHAT I RECEIVED. CAN I GET A REFUND OR TRADE IT IN? Unfortunately, we do not offer refunds on mystery voucher purchases and we do not allow trades. However, you are welcome to gift it to someone else for them to use or sell it for the price you purchased it for.
I RECEIVED A BLANK-CHECK VOUCHER FOR A VALUE UP TO $485.00 BUT THE SESSION I WANT IS ONLY AN $80.00 STYLED SHOOT. CAN I USE THE REMAINING BALANCE TOWARDS SOMETHING ELSE? No, all balances remaining are forfeited.
I WANT HAIR AND MAKEUP WITH MY SHOOT. IS THAT INCLUDED IN MY VOUCHER? No, hair and makeup services are not included in vouchers or in sessions that are won during a giveaway / contest / promotion unless otherwise noted directly from Rosey. Otherwise, services can be added on for an additional fee.
A SPOKESMODEL GIFTED ME A VOUCHER THAT I WILL NOT USE. CAN I GIVE IT TO SOMEONE ELSE? Yes, you are welcome to re-gift your voucher.
I LOST MY VOUCHER. CAN I HAVE ANOTHER ONE OR WILL YOU STILL HONOR THE ONE I RECEIVED? VRP is not responsible for lost or stolen vouchers. Unfortunately, there is no way for us to keep up with who has received which vouchers as there are many ways vouchers are given out and purchased. We are unable to honor a voucher that has been lost or stolen.
CAN I USE MY VOUCHER TO PURCHASE PRINTS OR PRODUCTS INSTEAD OF USING IT FOR THE SHOOT LISTED? No. Vouchers have no cash value and are only usable towards what they are listed as.